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Episode 54: Building Operational Leverage: What Independent Optometry Can Learn from Scaled Practice Models with Ankit Patel

  • 2 days ago
  • 2 min read

What happens when an industrial engineer steps into the world of independent optometry? 


In this episode, we are joined by Ankit Patel, founder of My Business Care Team, and the host of the Optometrists Building Empire podcast. Ankit shares how independent practices can create operational leverage, improve patient experiences, and scale sustainably without losing the personal touch that makes independent optometry so valuable.


Drawing on his experience owning and managing multiple private practices in the United States, Ankit shares practical insights on centralising operations, identifying bottlenecks, measuring performance, building accountability, and creating systems that enable teams to deliver world-class patient experiences consistently.


Whether you're a practice owner, manager, optometrist, or emerging leader, this episode is packed with actionable strategies to help you work smarter, strengthen your team, and build a more resilient practice.

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About the Guest:

Ankit Patel is an industrial engineer turned optometry entrepreneur, consultant, and author who is redefining how independent practices think about growth and operations. After helping organisations such as Dell, Delta Airlines, and the Cleveland Clinic improve performance through systems and process optimisation, he brought that expertise into optometry following his marriage to an optometrist and the acquisition of multiple private practices. Today, Ankit helps practice owners build scalable, patient-centred businesses by combining operational excellence with exceptional patient care.


All the other links and resources mentioned in this episode can be found at 

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Key Topics with Timestamps:

3:04 - From industrial engineering to optometry

4:40 - Providing patient with high-touch experience & centralisation

8:28 - Challenging parts of scaling a practice

13:57 - Using "First Pass Yield" to identify operational friction

17:53 - Why multitasking is hurting practice performance

19:10 - Accountability systems that drive results

21:11 - The CARE values framework

23:40 - Understanding operational inefficiencies and improving it

27:27 - Build a practice that is not competing with the corporate

29:22 - Simplifying product offerings for easy communication and to build trust

30:49 - Metrics beyond revenue and conversion rates

36:02 - What separates high-performing practices

42:26 - Common mistakes practice owners make

43:35 - How to start incorporating the business mentality in your practice

46:49 - Advice for young optometrists and future practice owners

48:40 - The biggest lesson from Ankit's journey


Mentioned Resources:


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Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!

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