top of page
Search

Episode 60: Dry Eye for Every Practice: How Any Optometrist Can Build a Meaningful Dry Eye Service Regardless of Resources with Shaina Zheng

  • 11 hours ago
  • 2 min read

Dry eye doesn’t have to be a highly specialised service requiring expensive technology or a dedicated clinic. Meaningful dry eye care can start with the tools and knowledge you already have and grow with your practice.


In this episode, we are joined by Shaina Zheng, clinical optometrist, practice owner and founder of Dry Eye Impact, to explore how to build a practical dry eye service regardless of your resources. Shaina shares her personal experience with dry eye and her approach to identifying, communicating, and managing the condition, from foundational care through to advanced treatments such as IPL and radiofrequency.


Throughout the conversation, you’ll learn how to incorporate a simple three-minute dry eye check, communicate the condition more effectively, build confidence in your clinical approach, and get your entire practice team behind the service.


About the Guests:


Shaina Zheng is a clinical optometrist, practice owner, and Vice President of the Dry Eye Society, she co-leads Eyecare Plus Mermaid Beach with a strong focus on culture-driven leadership and patient-centered excellence. Through her programs Dry Eye Impact and Impact Culture Group, Shaina is empowering optometrists across Australia to build sustainable careers, stronger teams, and practices grounded in wellbeing and purpose.


All the other links and resources mentioned in this episode can be found at


Want more support beyond this episode? 

Access our free resource collection here: https://www.thefocusedview.com.au/resources


Key Topics with Timestamps:

2:53 - Shaina's dry eye journey

6:47 - Understanding dry eye and her passion to manage it

8:48 - From basic treatments to advanced technology

10:41 - How to start building dry eye into a practice

13:25 - The biggest barriers to getting started

16:30 - Finding support and building confidence

20:00 - The three-minute dry eye check

23:11 - What to do after identifying dry eye

27:11 - Key diagnostic signs and tear break-up time

30:38 - Moving from basic to advanced dry eye care

34:21 - Where to start when investing in advanced dry eye care

38:30 - Technology + foundational habits

40:51 - Building a culture-first approach

43:34 - When and how to refer dry eye patients

47:32 - Common mistakes when building a dry eye service

50:14 - Why Shaina created Dry Eye Impact

52:19 - Australia's opportunity in dry eye care

55:00 - Shaina's advice for optometrists getting started


Mentioned Resources:


Episode Suggestions: 


Connect with Michael Nasser:


Connect with Shaina Zheng:



Learn More About Us:



Thank you for joining us in this episode of The Focused View Podcast. If you enjoyed this episode, give us a 5-Star rating, and leave a review on Apple Podcast and Spotify to help us reach even more eye care professionals and build a community of innovation and see new opportunities within the optical industry. Talk with you next time!

Comments

bottom of page