You can have the best inventory and marketing plan for your independent practice, but if your team isn't trained to back it up, it does no good to you - Kayla Ashlee. In this episode, Michael Nasser is joined by Kayla Ashlee, CEO of Spexy, a US-based optical training resource that addresses the most critical struggles of independent practices. Kayla discusses the role of structured training and how practices can maximise their team's potential to improve patient experience, b